Refunds at a Glance
Last updated: 14th August 2025
At Mother Knows Tech, we sell digital downloads (like PDFs). Here’s the short version of our refund policy:
Change of Mind
We can’t offer refunds if you change your mind or make the wrong selection — digital products are delivered instantly, so please choose carefully.
When You Can Get a Refund
Under Australian Consumer Law, you’re entitled to a refund or replacement if your digital product has a major problem — for example, if it:
- Doesn’t match the description or preview
- Has a fault that stops you using it
- Is unsafe
If the problem is minor (like a small formatting glitch), we’ll fix it for you within a reasonable time.
What to Do If There’s a Problem
- Email us at info@motherknowstech.com
- Include your order number, what went wrong, and what device/software you’re using
- We’ll work with you to fix it — and if we can’t, you may be eligible for a refund or replacement
Delivery Issues
Didn’t get your download link?
- Check your spam/junk folder
- If it’s not there, email us and we’ll resend it for free